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ITIL 4: Complete Exam Prep Question Bank & Study Guide
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3/2/2025
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Elevate Your IT Service Management Career with the Ultimate ITIL 4 Certification Resource This comp...
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免費體驗 20 題What is the definition of a service?
ABC Training has decided to offer two membership levels to their training programs. The first membership level includes all of their video courses, practice exams, and study guides for a single monthly fee. This plan does not provide the students with the actual exam voucher to take the certification exams, though. What term best describes this membership level which provides several services for a single price?
Which statement about emergency changes is CORRECT?
Which TWO statements about an organization’s culture are CORRECT? (Choose two.) 1. It is created from shared values based on how it carries out its work 2. It is determined by the type of technology used to support services 3. It should be based on the culture of prospective suppliers 4. It should be based on the objectives of the organization
Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?
What defines the requirements for a service and takes responsibility for the outcomes of service consumption?
The purpose of the supplier management practice is to ensure that the organization’s suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.
Which statement about a ‘continual improvement register’ is CORRECT?
What is defined as a cause, or potential cause, of one or more incidents?
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?
How does a service consumer contribute to the reduction of disk?
Which skill is an essential part of the 'service level management' practice?
Which describes outputs?
When should a full risk assessment and authorization be carried out for a standard change?
Which guiding principle helps to ensure that better information is available for decision making?
Which activity is part of the 'continual improvement' practice?
Which ITIL practice has a purpose that includes reducing the likelihood of incidents?
What should be used to set user expectations for request fulfilment times?
What are the MOST important skills required by service desk staff?
How does information about problems and known errors contribute to 'incident management'?
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使用者評價
4.8•45 則評價
趙
趙小美
3/30/2025
Very comprehensive!
孫
孫小威
3/30/2025
Highly recommended!
鄭
鄭小芳
3/30/2025
The difficulty level was perfect for me.
趙
趙小凱
3/30/2025
I've used many quiz banks before, but this one stands out for its quality questions.
孫
孫小雯
3/30/2025
This quiz was exactly what I needed to prepare for my exam.
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